Refund policy

We want you to be completely satisfied with your purchase! If there is an issue with your order, we offer returns, replacements, or refunds within 7 days of delivery under the specific conditions outlined below.

Mandatory Unboxing Video To protect both our customers and our business, a clear unboxing video is required for any return, replacement, or refund claim. You must record a single, uncut video showing the opening of the original sealed parcel. Claims for damaged or incorrect items cannot be processed without this video evidence.

What is Eligible for a Return or Replacement? We will happily replace your item or issue a refund if:

• You received the wrong order or incorrect items.

• You received the wrong size.

• The product arrived damaged.

• You received incorrect or damaged unstitched clothing or fabrics (provided the fabric remains uncut, unwashed, and unaltered).

Non-Returnable Items & Exceptions

• Change of Mind: We do not offer returns, exchanges, or refunds if you simply change your mind about a purchase.

• Cosmetics: For hygiene and safety reasons, cosmetics are strictly non-returnable and non-refundable. The only exception is if we accidentally sent you the wrong product or a defective item.

• Jewelry & Undergarments: Due to the delicate nature of jewelry and the hygiene standards of undergarments, claims for these items are strictly evaluated. We will only entertain claims for damages or issues with these items if the unboxing video clearly verifies a genuine error or damage on our end.

How to Start a Claim If your situation meets the criteria above, please contact our support team within 7 days of receiving your order at [Your Support Email Address]. Please include your Order Number and attach your Unboxing Video so we can resolve the issue for you as quickly as possible!