Refund policy
At Ushvi, we take pride in the quality of our products and want you to love every purchase.
1. Eligibility for Returns We accept returns if:
- The item is unused, unworn, and in original condition with all tags and packaging intact
- The return request is raised within 7 days of delivery
- Proof of purchase is provided
2. Non-Returnable Items For hygiene and safety reasons, the following cannot be returned:
- Opened or used cosmetics and beauty products
- Innerwear and lingerie
- Final Sale or clearance items
- Gift cards
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@ushvi.pk with the following:
- Your order number
- Clear photos of the damaged or incorrect item
- A video of unboxing/unpacking the parcel clearly showing the damage or defect
⚠️ Please note: Claims without video evidence of the unboxing will not be accepted. We strongly recommend recording your unboxing for all orders.
Once verified, we will arrange a replacement or full refund at no additional cost.
4. How to Initiate a Return
- Email support@ushvi.pk with your order number and reason
- We'll respond within 2–3 business days with instructions
- Ship the item back (return shipping is the customer's responsibility unless the item is defective)
5. Refunds
- Approved refunds processed within 5–7 business days
- Refunded via original payment method or store credit
- COD orders refunded via bank transfer — please share your bank details when requesting
6. Exchanges Exchanges for wrong size/colour are subject to availability. Contact support@ushvi.pk to check stock first.
7. Contact Us
- Email: support@ushvi.pk
- Website: ushvi.pk