Privacy policy

At Ushvi (ushvi.pk), your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit or make a purchase from ushvi.pk, we may collect the following:

  • Personal Information: Name, email address, phone number, and delivery address
  • Payment Information: Payment method details (processed securely — we do not store full payment details)
  • Order Information: Products purchased, order history, and transaction details
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on site (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your customer service enquiries
  • Improve our website, products, and services
  • Send promotional emails or offers (only if you have opted in — you may unsubscribe at any time)
  • Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

  • Courier partners to fulfil and deliver your orders
  • Payment processors to securely handle transactions
  • Service providers (e.g., email platforms, analytics tools) who assist in operating our store — all bound by confidentiality agreements
  • Legal authorities if required by law or to protect our rights

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and cart items
  • Analyse site traffic and performance
  • Deliver relevant content

You can disable cookies in your browser settings, though some features of the site may not function properly as a result.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at support@ushvi.pk.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Children's Privacy

Our store is not directed at children under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns:

  • 📧 Email: support@ushvi.pk
  • 🌐 Website: ushvi.pk
  • Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM PKT