Frequently Asked Questions

🛍️ Shopping & Orders

What products does Ushvi sell?
Ushvi.pk offers a curated collection of premium skincare, cosmetics, rose-gold jewellery, innerwear, and luxury gift sets — all designed for the modern Pakistani woman.

How do I place an order?
Browse our collection at ushvi.pk, add your favourite items to the cart, and proceed to checkout. You can pay via Cash on Delivery (COD) or our available online payment options.

Do you offer Cash on Delivery?
Yes! We offer COD across Pakistan. Pay when your order arrives at your doorstep.

Can I cancel or modify my order after placing it?
Please contact us as soon as possible after placing your order. We'll do our best to assist you before it is dispatched.

🚚 Delivery & Shipping

How long does delivery take?
Orders are typically delivered within 3–7 working days depending on your location. Remote areas may take slightly longer.

Do you deliver across Pakistan?
Yes, we deliver nationwide across Pakistan.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via SMS or email so you can follow your delivery in real time.

What if my order arrives damaged?
Please contact us within 3 days of receiving your order with a photo of the damaged item. We'll arrange a replacement or refund as quickly as possible.

🔄 Returns & Exchanges

Can I return or exchange a product?
Yes! Please contact us within 3 days of receiving your order if there's an issue with your product. We're committed to making sure you're completely satisfied.

What is your return policy?
We accept returns for defective or damaged items within 3 days of delivery. Items must be unused and in their original packaging. Please note that skincare and innerwear items cannot be returned for hygiene reasons unless they are defective.

💳 Payments

What payment methods do you accept?
We accept Cash on Delivery (COD) and online payment methods available at checkout.

Is it safe to shop on ushvi.pk?
Absolutely. Your personal information is kept secure and is never shared with third parties.

🌹 Products

Are your skincare products suitable for sensitive skin?
Our skincare products are formulated with gentle, nourishing ingredients like Bulgarian rose water, Vitamin C, and hyaluronic acid. However, we always recommend doing a patch test before full use.

Are your jewellery pieces hypoallergenic?
Yes! Our Rose Gold Jewellery Set is crafted in an 18K rose gold plated finish and is hypoallergenic, making it safe for sensitive skin.

Do you offer gift wrapping?
Yes! Our Ushvi Luxury Gift Box comes beautifully curated and ready to gift — perfect for birthdays, Eid, and special occasions.

📞 Contact Us

How can I contact you?
Reach us via our Contact page. We're happy to help and usually respond within 24 hours.

Discover answers to common questions about Ushvi's premium cosmetics, jewellery, and innerwear. Learn about ordering, delivery, returns, payments, and product care for Pakistan's favourite online luxury store.